Have some questions?
We're here to answer them for you
From when to use CBD oil to whether our products are third-party certified, you'll find answers to our most commonly asked questions below. If you can find what you're looking for, get in touch anytime!
FAQ
What does MUKOOMI mean?
The name MUKOOMI is a play on the Japanese words mukou (向こう) - beyond and miru (見る) - to see. It means to see beyond typical beauty expectations, see beyond divides physical or metaphorical.
The name was inspired by founder Priyanka Yoshikawa’s life as a mixed-race person growing up in Japan. MUKOOMI wants everyone to have the ability to see and reach far beyond what external limitations may hamper us from achieving our greatness.
Who is behind MUKOOMI?
Priyanka Yoshikawa is the founder and CEO of MUKOOMI. She’s a half Japanese, half Indian entrepreneur, CBD user, Miss World Japan 2016 winner, and a passionate advocate for diversity.
What’s the difference between MUKOOMI and other CBD brands?
While many other products accessible on the Japanese market are targeted towards ethnic Japanese, MUKOOMI is different, with Priyanka’s first-hand experience being mixed-race, she’s created a line that’s tailored to both Japanese and background-diverse customers.
MUKOOMI’s ethos is based around inclusivity and diversity. The brand is small, transparent and independently-run, which means if you have any questions or concerns, you can speak to the creators directly. We care about you as an individual and a friend, not just another customer.
What is CBD?
CBD (cannabidiol) is a naturally forming compound found in the cannabis plant. It’s just one of the hundreds of phytocannabinoids - also known simply as cannabinoids - found in the cannabis plant. A cannabinoid can be manufactured artificially, however CBD is naturally occurring, and it’s a safe, non-addictive substance. How a cannabinoid works is it reacts with the human body’s cell-signalling system, known as the endocannabinoid system (ECS).
How the ECS works exactly is still being studied by scientists, but we have learned that the ECS is a big influence on crucial human functions, including sleep, stress, appetite, mood, memory, and even reproduction and fertility.
What’s the difference between CBD and THC?
CBD is often confused with and linked to THC, the compound in marijuana that makes users feel high. It’s also the compound that makes marijuana illegal in Japan, but CBD and THC are two very different entities. While both compounds have relaxing and mood-elevating effects, studies confirm CBD reacts to the human body in a very different way to THC. CBD will never leave a consumer feeling ‘high’ or ‘stoned.’
Is CBD legal in Japan? Also, do MUKOOMI products go through a third party?
Unlike THC, CBD is a non-psychoactive ingredient and is therefore legal in Japan. However, in recent years, as the number of countries that legally allow THC intake is increasing, some CBD products sold overseas contain THC. MUKOOMI's products use safe CBD that meets the inspection standards based on Japanese law, so you can use it with confidence. We also inspect our CBD oil through a third party in the United States.
Are MUKOOMI products third-party certified?
Yes. Our CBD oil is registered with the Cannabinoid Examination Committee of the Japan Cosmetics Association and has been given the third-party tick of approval. Click here for details.
How do I know how much CBD to take?
The answer to this question varies from person to person. There’s no single answer, but there are a few guidelines and tips we’d suggest you follow. CBD comes in so many different forms, from lotions and skincare products to shampoos, chocolates, vapes, capsules, gummies, and the most common, oils. For topical products like lotions, you can just use as you would any other non-CBD product.
In terms of consumable products - like oil - there are a few ways to take it. You can add CBD oil to water, tea, in food or smoothies or simply drop it under your tongue.
If you’re new to CBD oil, start small, with MUKOOMI CBD which is 900mg, we suggest you start with 2-3 drops 3 times a day during the initial weeks, and work your way up until you find a level that works best with your lifestyle. You cannot overdose on CBD, but listen to your body and take it slowly to find the best effect for you. Listen to your body and take more only if you feel it necessary. After a little while, you should be able to find your ‘CBD sweet spot’.
We’ve written a detailed feature post on the different levels of CBD and how to use, it which you read over on our blog. Good, trustworthy CBD will always make clear how many milligrams (mg) of CBD are in the bottle.
Where does the MUKOOMI CBD oil hemp come from?
All of the ingredients we use for our CBD products are sourced from the Netherlands.
Is your CBD ethically tested?
Yes! Our CBD is not tested on animals.
Is MUKOOMI CBD full-spectrum, broad-spectrum, or CBD isolate?
There are three main variations of CBD:
- CBD isolate
- Full-spectrum CBD
- Broad-spectrum CBD
MUKOOMI is CBD isolate.
CBD isolate is THC-free. The CBD is completely isolated from the other cannabinoids and compounds of the plant. It’s 99 percent pure CBD. MUKOOMI’s CBD oil is CBD isolate. It’s the best for those just starting out.
We’ve covered this question in a feature over on our blog, so pop by there for a more in-depth look.
How long until I should start feeling the effects of the CBD?
The effect CBD has varies from individual to individual. CBD isn’t the immediate solution to your ailments, but rather far less about immediate effects and more about cumulative benefits which reward longer-term users. The best analogy is to consider CBD to be like a dietary supplement, something that works over time.
When taken sublingually (under the tongue) CBD takes about 10 minutes to an hour to be absorbed by the body, but studies have shown that it can take up to four to six weeks to fully realize the benefits of CBD.
What’s the expiry date of MUKOOMI’s CBD oil?
The optimal shelf life of Mukoomi CBD oil is two years.
Are our CBD products ok for pets and children?
At the moment, it’s adults only.
We plan to add pet products in the future, so watch this space
Can CBD oil be applied to the skin?
Just as coconut oil and olive oil get wet on your skin, CBD oil also gets wet on your skin, but since it is manufactured as a supplement, if you are looking for CBD skin care, we recommend MUKOOMI's skin care series. I have.
Is it possible to mix CBD oil with my own skin care etc.?
Skin care is formulated by specialists so that you can feel the effects and effects so that it penetrates our skin properly. We cannot guarantee that you will feel the original CBD power even if you add CBD oil to your own skin care.
If it is mixed, please do so at your own risk.
How should I store the product?
It is okay at room temperature, but please refrain from high temperature and direct sunlight.
How long does it take to place an order?
MUKOOMI ships on the same day except Sundays, public holidays, and the year-end and New Year holidays.
It will arrive within 2-3 days on average.
Is there a shipping fee?
The shipping fee is 790 yen.
Free shipping is available for customers who purchase over 15,000 yen.
Regarding payment method
Payment method is credit card (VISA, AMEX, MASTERS, JCB, DINERS) PAYPAL, smartphone carrier payment (Softbank)
Seven-Eleven/FamilyMart / Lawson /Ministop
Regarding returns / returns / exchanges
* If the reason for the return is due to our inadequacies, we will bear the return shipping fee (payment on delivery).
[In case of our inadequacies]
- A different product has arrived
- Difference in quantity
- There are scratches and damage
- Delayed arrival
[When it is convenient for the customer]
- Customer's order mistake
- Others
<Flow of returns>
Please contact East Hemp Co., Ltd. by email (support@mukoomi.com). When contacting us, please fill in the following required items and contact us.
- 1. Please write "Return Request" in the subject line.
- 2. Customer's name * If you have a membership number, please enter the membership number as well.
- 3. Product arrival date
- 4. Order number
- 5. Product number and product name of the product you want to return (please refer to the delivery note)
- 6. Reason for return
-Cut out the "Return Statement" at the bottom of the "Return Information" delivered with the product, enclose the "Return Statement" with the product, and send it to our affiliated warehouse.
– Please keep the “invoice copy” received at each handling counter for 3 months when you return it.
Can I pack gifts?
During the campaign, we may carry out the prescribed gift packing, but we do not usually do so. Postcards are given as gifts, so if you add a word when ordering, we will send it with the product.
Is it possible to issue a receipt?
For online store purchases, if you pay by credit card, please download from the usage statement issued by the card company.
If you need a separate receipt issued by us, please contact us using the inquiry form for ordering. Please specify "receipt issuance request" in the comment field, and let us know the date of your order, order number, address, and proviso. After contacting us, we will send an electronic receipt to the orderer about one week later.
Regarding wholesale ・ Correspondence from support
Thank you for your interest in our products.
If you contact us at support@mukoomi.com, the staff in charge will send you the details.
Contact us!
Send us an email through the form. We usually respond within 2 business days.
Please email us, we'd love to hear from you!